Privacy Policy

Last updated: October 1, 2026

This Privacy Policy explains how SellPass (https://mail.sellpass.net) collects and uses personal data when you visit the Platform, sell on it or buy from a store hosted on it.

1. Data we collect

Account data: name, email address, password (stored hashed), two-factor settings and, for Sellers, store details and any identity-verification documents you submit.
Order data: email address, items purchased, amounts, payment status, delivery records and any checkout fields a store asks for.
Technical data: IP address, browser and device information, approximate location from IP, and logs needed for security and fraud prevention.
Communications: support tickets, contact-form messages and emails you send us.

We do not receive or store full card numbers. Card and wallet payments are processed directly by the payment provider the Seller has connected (for example Stripe, PayPal or a crypto payment processor).

2. How we use data

To provide the Platform: run stores, process orders, deliver digital goods and send receipts.
To keep the Platform safe: prevent fraud and abuse, enforce our policies and secure accounts.
To support you and to send service messages (for example order, billing and security emails).
To meet legal obligations, such as tax, accounting and law-enforcement requests.

3. Sharing

Sellers receive the order data of their own customers so they can fulfil and support orders. Each Seller is responsible for how they use that data.
Service providers who help us run the Platform (hosting, email delivery, payment and fraud-check providers), only as needed to provide their service.
Authorities, when required by law or to protect rights and safety.

We do not sell personal data.

4. Cookies

We use essential cookies to keep you signed in, protect forms against forgery and remember your language. Bot protection on some forms may set a cookie from Cloudflare Turnstile.

5. Retention

We keep data for as long as your account is active and as needed for orders, legal, tax and fraud-prevention purposes, then delete or anonymise it.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, and to object to or restrict certain processing. Buyers can view their purchases in the customer portal. To make a request, contact mail@sellpass.net. For data a store holds about you as its customer, you can also contact that store.

7. Security

We use encryption in transit (HTTPS), encrypt stored payment credentials and sensitive settings, hash passwords and offer two-factor authentication. No system is perfectly secure, so please use a strong, unique password.

8. Changes and contact

We may update this policy and will post the new version here. Questions: mail@sellpass.net